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XCover Protection Plan
Description
Warranty
Every product is backed with a warranty. From design to manufacturing, delivery to service, we are committed to quality. We honor a 1-year warranty on all products. Brand-specific warranties may extend to longer periods.
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Have a question? We are here to help.
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How long until I receive my order?
We begin preparing your confirmed order immediately, on the same day (Sat-Sun included). Order is typically sent to the carrier within 1-2 days, and you will receive a shipping confirmation by email or SMS. This confirmation contains a tracking number for the shipment status.
What is the shipping method?
For orders within contiguous USA, delivered by FedExÂŽÂ Premium 2-5 business days shipping. For orders to Europe, Middle East countries, delivery by DHL/GLSÂŽ 2-7 business days shipping. Please refer to the checkout page for all other regions.
Do I get a tracking link?
Yes, you do. Shipments are protected by InsureShield⢠and fully trackable. A tracking link will be provided to you in your shipping confirmation, sent from us by email or SMS. Any lost, damaged, or delayed shipments are covered in full. Feel free to track your order with this link: Track My Order-service
How much is the shipping cost?
We offer free premium shipping by FedEx/DHL/GLS within the contiguous USA and almost European countries. Please refer to the checkout page to see the total shipping cost.
Do you offer financing?
Yes, we do. VertuLivingŽ is an official partner of pay-later services financing via Affirm, Klarna, and Afterpay. Explore Financing options
Where are the products manufactured?
For the best buying experience, Vertu HomeÂŽ has evaluated and selected the best materials, craftsmanship, and quality control from around the world. We have a diversified supply chain, and our products are sourced and manufactured in places such as Vietnam, China, Mexico, and the USA.
Do you offer a product warranty?
Yes, every purchase includes a complimentary 1-year manufacturer warranty by Vertu HomeŽ. We also partnered with Clyde⢠to offer extended warranty options for up to 5 years. This warranty can be purchased even after up to 30 days of receiving and trying the product in your home.
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